Refund policy

Return, Refund & Exchange Policy

At NobleKoi, every piece of jewellery is carefully inspected and securely packed before shipping. We put genuine effort into making sure your order reaches you in perfect condition.

That said, we understand that issues can sometimes happen — and we’re here to help.

Damaged or Incorrect Items (Refund / Replacement)

If your order arrives damaged or incorrect, we will offer a refund or replacement after verification.

What you need to do:

  • Record a clear, uninterrupted unboxing video showing:

    • The sealed package

    • The package being opened

    • The damaged or incorrect item clearly visible

  • Contact us within 5 hours of delivery

  • Share:

    • Your order ID

    • The unboxing video

    • A short description of the issue

Send the details via our contact form or email us at support@noblekoi.com.

Once verified, our team will arrange a refund or replacement as quickly as possible.

Returns (For Any Other Reason)

If you wish to return an item for reasons other than damage or incorrect delivery:

  • Returns must be requested within 7 days of the product being delivered

  • The item must be:

    • Unused

    • In original condition

    • In its original packaging

Once the return is approved and received by us, the refund will be processed within 5–7 business days to the original payment method.

Important Notes

  • Products without a valid unboxing video cannot be refunded for damage claims

  • Used, worn, or altered items are not eligible for return

  • Shipping charges (if any) are non-refundable unless the item is damaged or incorrect

Need Help?

For any order-related questions or support, reach out to us at:
support@noblekoi.com

We truly appreciate your trust in NobleKoi. As a growing brand, your feedback helps us improve and serve you better every day.

We’re always happy to help and will do our best to resolve any issues fairly and efficiently.