Refund policy

Return & Exchange Policy

At Noblekoi, every piece of jewellery is packed with care and inspected thoroughly before shipping. We put our heart into ensuring you receive your order in perfect condition.

Returns & Refunds

Currently, we do not accept returns or refunds. We’re still a growing brand and plan to introduce return and refund options in the near future as we expand our operations.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, don’t worry — we’ve got you covered! Please reach out to us within 5 hours of receiving your order.
To help us verify the issue:

Record a clear unboxing video showing the package being opened and the damaged or incorrect item.

Send the video, along with your order ID and a brief description of the issue, through the contact form on our website or directly via email listed on our contact page.

Once verified, our team will assist you with the best possible resolution.

We truly appreciate your support and understanding as we continue to improve our store and processes. Your feedback means a lot in helping us grow better each day.